What is the RIM Support Service?
We live and breathe information management. CorpMem's RIM Support Service gives you an edge in managing your records successfully.
We have the knowledge and experience to help your team use best practice in dealing with your organisation's information, and the devotion to keep up with current trends and requirements in the industry.
Support plans
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Casual
$170 per hour* inc. GST
- Email support
- Phone support
- Priority support
*Hour or part thereof.
Enquire now -
Recommended
Yearly
$2,101 per year inc. GST
- Unlimited* email support
- Unlimited* phone support
- Priority support
- 30% off further hours: $119 an hour
*Reasonable terms and conditions apply.
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Why RIM Support Service
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Knowledge
With extensive knowledge in all things records and information management, CorpMem has the tools and experience to provide the best solution.
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MAGIQ Documents experts
CorpMem specialises in the MAGIQ Documents eDRMS, so our solutions are based on the system you have rather than generic information.
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Network
As part of a highly regarded network of RIM professionals, we have extensive access to expert knowledge.
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Augmentation
We consider ourselves an extension of your team that you can call on to help manage the workload.
Terms and conditions
What the subscription covers
This subscription entitles the organisation to advice and support from CorpMem Business Solutions for RIM (records and information management) and the MAGIQ Documents eDRMS, provided the support required:
- is reasonably considered to be within our capability and area of knowledge and expertise;
- is within our realm of influence (for example, we can't fix bugs in MAGIQ Documents because we don't have access to its source code);
- does not exceed one hour for any one issue.
Yearly subscribers
Support for any one issue that has reached one hour will only continue if the subscriber agrees in writing to pay $119 per hour including GST (30% off our normal consultancy rate of $170 including GST), or part thereof, until the subscriber no longer needs assistance or accepts a fixed quote for the continuing support.
Support for any issue that requires CorpMem to log in remotely to the subscriber's network requires the subscriber to agree in writing to pay $119 per hour including GST, or part thereof, on the same terms.
Casual subscribers
Support for any one issue that has reached one hour will only continue if the subscriber agrees in writing to pay $170 per hour including GST, or part thereof, until the subscriber no longer needs assistance or accepts a fixed quote for the continuing support.
Support for any issue that requires CorpMem to log in remotely to the subscriber's network requires the subscriber to agree in writing to pay $170 per hour including GST, or part thereof, on the same terms.
All subscribers
Support for any issue that requires CorpMem Business Solutions to be on site requires the subscriber to accept a fixed quote for the continuing support.
Questions? We have the answers.
Send us a request and we'll get back to you by your preferred contact method. For questions that aren't about the RIM Support Service, use our contact page.